Help & FAQ
28 answers grouped to help you choose, set up and get support.
Ordering & payment
Which durations can I choose?
1 month for 6.95 USD, 3 months for 14.95 USD, 6 months for 19.95 USD or 12 months for 29.95 USD. Each price covers the entire displayed term.
How do I place an order?
Choose your plan: the button opens WhatsApp with its duration and price. Add your device and country, then request confirmation of the details before payment.
Which payments do you accept?
We accept credit and debit cards, Apple Pay, Google Pay, bank transfers and cryptocurrencies. Our team confirms the available method and final amount before payment.
Which currency are the prices in?
Our prices are in US dollars, USD. For a card or account in another currency, check conversion and fees with your bank or payment provider.
Is activation instant?
We offer instant activation after payment confirmation. Ask for your order details; confirmation time for a transfer or transaction can depend on the chosen method.
Can I test before choosing a longer plan?
You can request a free 6 to 24-hour trial on WhatsApp. Confirm its duration, availability and conditions for your device before starting.
Do plans renew automatically?
No. There is no automatic renewal or recurring payment. When your plan expires, contact us on WhatsApp to request a renewal and make a new payment.
How do I request a refund?
If you are dissatisfied within your first 30 days of use, contact our team to request an immediate refund. Confirm when this period begins and the procedure for your order.
Devices & players
How many devices are included?
A standard subscription activates one device. Our 2–5 device packages include a separate account for each device. See the multi-account packages on the Plans page.
Can I move my access to another device?
Contact our team before changing devices to check the procedure. The standard offer does not provide simultaneous viewing on several screens.
Which guide matches my TV?
Check its system in settings: Samsung Tizen, LG webOS, Google TV / Android TV, Roku or VIDAA. Brands can use different systems, so use the exact model.
Does every IPTV app work?
Use a player that accepts the supplied Xtream Codes access and is available for your model. Store availability, version and player features must be checked; our team can guide you.
Is the player app included in the price?
The displayed price is for the service. Some players may need a separate licence. Check with our team and the publisher before choosing a paid app.
Do I need a new streaming box?
Start by checking your current device. A new box is useful only if its exact model and player match your needs; avoid buying based on brand alone.
Login & features
What is an Xtream Codes login?
It is our main login method. In a player offering this option, you enter the server address, username and password provided for your access.
Should I give my login details to support?
Do not include your password in a general request or public screenshot. Describe the error and hide access details; our team can ask for an order reference if needed.
Why is my login rejected?
Check Xtream Codes mode, the exact three fields, accidental spaces and Internet access. If rejection continues, ask us to check activation and access validity.
What if I cannot find the app?
Record your model, system, store country and searched name. Do not change the country at random: ask for an app actually available for this setup.
Are EPG, catch-up and VOD included?
EPG means a programme guide, catch-up lets you replay selected content, and VOD means an on-demand catalogue. Ask which features and content are available for your plan and player.
Troubleshooting
Playback keeps stopping: where do I start?
Test several items, note the time and error, then check Internet on the same device. Compare Ethernet and Wi-Fi if possible; change one thing at a time.
What Internet speed is needed?
Requirements depend on content, the player and other network use. A speed test alone does not guarantee stable playback; ask about requirements for the content you want to watch.
Only one item fails: what should I do?
Record its name, the time and what happens. Try another item with the same setup and send the comparison to support without immediately assuming a general outage.
There is sound but no picture: what should I report?
Include the player and version, device and affected items. Check officially offered updates. Ask support for suitable settings before changing several parameters.
Do I need a VPN?
It is not presented as a prerequisite for our offer. Check conditions in your country; a VPN does not guarantee playback quality or access to content.
Our service
When is support available?
Our support is available 24/7 through WhatsApp and email. Include your model, player and test time to help diagnose the issue.
How long have you provided this service?
Our team has worked in this service since 2020. For your order, contact +1 613 902 8620 or contact@cordcutnorth.com.
Can I order from the US, Canada or Europe?
Tell us your country before ordering. Our team must confirm availability, terms and catalogue for your place of use. Displayed prices remain in USD.
How do I verify contact details before paying?
Start from the buttons on cordcutnorth.com and check +1 613 902 8620. Request a written summary of duration, price, device, payment and conditions.
Choose your plan. Let’s take it from here.
Send a message to check your device and request your subscription.