Technical support
A clear request helps identify the right check.
Support 24 hours a day, 7 days a week.
A login, app or playback issue? Start by noting what happens and your test time. Our team can help through WhatsApp and email.
Three simple checks
- Does Internet work on this device?
- Is login rejected, or is playback the issue?
- Does the issue affect one item or several?
Avoid a factory reset or deleting your setup before preserving useful information.
Prepare your support request
Fill in the useful details. You can review the message and send it yourself in WhatsApp. No login credentials are requested.
Choose your plan. Let’s take it from here.
Send a message to check your device and request your subscription.