Refunds
A guarantee for retail subscriptions. Individual review for resellers.
Retail subscriptions: 30-day guarantee
If you are not satisfied, request a refund within the first 30 days of using your subscription. This guarantee covers retail subscriptions, including the retail accounts in multi-account packages. We process requests covered by this guarantee immediately.
How to request a refund
Contact contact@cordcutnorth.com or WhatsApp +1 613 902 8620. Provide your purchased plan, order or payment reference, the date you started using the service and the issue. We locate your order and provide refund updates. Never send a full card number, security code or password.
Return of funds
The refund method is confirmed with you according to the payment made. Our team processes the request immediately; the time for funds to appear can depend on your bank or payment provider. We share available tracking information.
Reseller packages: individual review
Resellers can test the service free for 6–24 hours before buying dashboard access. After purchase, contact us and explain the dashboard or service issue. Each reseller refund request is reviewed individually. The 30-day retail guarantee does not automatically apply to reseller credit packages.
Renewal and applicable rights
No subscription renews automatically. Choosing not to renew does not trigger another charge. This commercial policy does not limit mandatory rights available under applicable law.